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CredoCash

Grievance redressal

We take every complaint seriously. Here's how to raise one and how it will be handled.

Escalation matrix

Three levels of resolution

  1. Level 1

    Grievance Officer, CredoCash

    Write to support@credocash.com or raise your complaint using the form below or by email. We acknowledge every complaint and aim to resolve it within 30 days.

  2. Level 2

    Your lender's grievance officer

    For complaints about loan terms, disbursal, repayment or recovery, you can also contact the lender directly. Each lender's officer is listed on our Lending Partners page.

  3. Level 3

    RBI Ombudsman

    If your complaint isn't resolved within 30 days, or you're unhappy with the response, you can file a complaint under the RBI Integrated Ombudsman Scheme at cms.rbi.org.in or call 14448.

Links: RBI Complaint Management System · RBI Sachet portal · Lender grievance officers

Raise a grievance

Tell us what went wrong

You'll get a ticket number straight away. Please include any reference numbers and dates.